KintzNOW On-Demand Training

Online Dealership Training for Sales, Management, and Service

Created specifically for retail automotive dealerships, KintzNOW is the most relevant and up to date online training program of its kind. With over 450+ on-demand lessons, sales meetings, motivation, testing, and certification, employees continually improve and managers gain full accountability.

Give your team the online dealership training they need to become the best they can be.
Give them KintzNOW


New-Hires, Sales Certification, Lead Generation, Lead Management, Motivation & Mindset, Present & Demo, Objections & Closing, Negotiating, and more! 


Full Accountability, Coaching, One-on-Ones, People Management, Goal Setting & Attainment, Sales Jumpstarts, Sales Meetings, Motivation & Mindset, and more! 


Service Advisor Academy, Selling Maintenance, Selling Tires, Technician, Selling Skills, Service Manager University, Car Doctor Clinic and more! 





Curriculum & Details


Quick Start to High Performance
Opportunity Abounds in Today's Auto Industry
Four Factors for Maximum Performance
Your Future - Don't You Feel Lucky?
Lottery Mindset - Job or Career?
What Separates Top Producers
Understanding Today's Buyer
The Buyer's Quadrant
The Sales Quadrant
High Performance Selling Skills
Turning Knowledge into Skills
Plan it - Execute it - Win it
Controllable vs. Uncontrollable Activities
You're in Business For Yourself
The Circle Success

Selling Skills For Top Performance
What You Can Expect
Turning Knowledge into Skills
The Power of Positive mental Attitude
Communication Skills that Close More Sales
Deal makers and Deal Breakers
Minor Commitments lead to Major Sales
Either/Or Investigating Questions
Either/Or Closing Questions
Either/Or Appointment Setting Questions
Building Rapport with Open-Ended Question
Investigating with open-Ended Questions
How to Create Mental Ownership
How to Maintain Control of the Sale
How to use Fear of Lows to Create Urgency
How to Have a High Impact Presentation
Why Talking Price is Killing Your Sales
How to Bypass Price and Raise Your Gross
The 4-C's to Overcome Objections

High Performance Selling: Quadrant #1 Setting the Stage
Setting the Stage to Close More Sales
The Buyers Quadrant
The Sales Quadrant
Shoppers or Buyers, Why Customers Walk on the Lot
Traits Customers Don't Want in a Sales Person
Traits Customers Want in a Sales Person
Skills for Top Performance
Attitude: The #1 Secret to Closing More Sales
What You See is What you Get
Make or Break the Sale: The Greeting
Selling Above the Competition: Building Value in You & Your Dealership
Turning an Interrogation into a Conversation
Discovering Wants, Needs and Hot Buttons
Using the Trade to Move the Sale Forward
Using the Guest Sheet to Gather Information
Transitioning to Quadrant 2

High Performance Selling: Quadrant #2 High Impact Presentations
High Impact Presentations
Closing or Losing: The Buying and Selling Quadrants
The Set up to Closing the Sale
Important Questions on Building Value
Dozen Rules Before Your High Impact Presentation
7 Reasons Rapport Sets Up Your Presentation
7 Reasons Investigating Sets Up Your Presentation
A Dozen Traps that Prevent a high Impact Presentation
Why Emotions Impact your Presentation?
5 Rules to a high Impact Presentation
What's Most Important to Your Customers?
Value or Cost: FAB Presentations
The 5 Point Walk-Around Presentation
Dozen Mistakes with the Demonstration
Strategies for the Driving Portion of the Presentation
Transitioning to Quadrant 3

High Performance Selling: Quadrant #3 Closing & Objections
Thrive or Survive: Closing More Sales Today
Closing or Losing: The Buying and Selling Quadrants
The Set up to Closing the Sale
What's Killing Your Closing
The 10 Least Effective Closes
11 Tips to Close More Sales
Closing Questions That Get Results
The Assumptive Summary Sold Row Close
Transitioning the Customer to the Negotiation
Steps for Turning Objections into Another Opportunity to Close the Sale
The Reflex Objection Close
The Confirmation Close
The 4-C's for Overcoming Objections
The Ben Franklin Close
The Hesitation Close
The Sleep on it Close
Re-Demo the Customer to Close the Sale
Total Cost of Ownership Close
The Customer with the Internet Report
Customer Objection: What will my payments be" or "It Depends on the payments"
Customer Objection: "We Need to Pray About it"
The Role Reversal Close
The Kitchen Table Close
The Major Benefit Close
Customers Objection: "I need to talk to my spouse"
Your Time is Money Close
The Long Term Satisfaction Close
The Future Market Value Close
The Lost Key Close
Too Much Pressure Close
The Takeaway Close
The Cheeseburger Close
The Whole World Close

High Performance Selling: Quadrant #4 Tips on Negotiating
Turning Fear into Fun: Executing a Successful Negotiation
The Buy/Sell Quadrant
Maximizing the Negotiation: Closing vs. Negotiation
Rules for a Win/Win Negotiation
Benefits of a Consistent Negotiation Process
Tracking and Measuring for Success
Common Mistakes with the Negotiation
Tips for an Effective Negotiation
Tips for an Effective Negotiation (Continued)
The Gas Savings Close
The Maintenance Close
The Total Cost of Ownership Close
The Reduce it to Ridiculous Close
Silence is Consent
The $100 Bill Close
The 99.9% Quality Car Close
The Shake and Bump Close
The One-Sided Split Close

Lead Generation
Understanding the Incoming Sales Call
Setting Up Success
Your Potential on the Incoming Sales Call
Common Mistakes on the Incoming Sales Call
Tips for an Effective Incoming Sales Call
Words Matter
The Phone Quadrant

Incoming Sales Call Quadrant 1 - Intro & Redirect
Your Goal in Quadrant 1
The Introduction - Setting the Stage
Creating Urgency & Fear of Loss
Redirect with Either / Or Questions
Redirect with Open-Ended Questions

Incoming Sales Call Quadrant 2 - Create Separation
Create Separation - Selling Above Your Competition
Customer Centered Process
Your Dealership Difference
Your Inventory & Selection
Supplying The Customer Information

Incoming Sales Call Quadrant 3 - Close on the Appointment
Closing on the Appointment?
How to Close on the Appointment
Reinforcing the Appointment
Confirming the Appointment

Incoming Sales Call Quadrant 4 - Overcoming Objections
Understanding Objections
3-R's for Overcoming Objections
What's the Price?
What Will Payments Run on this Vehicle?
What Interest Rates do you Offer?
What's My Trade Worth?
The Competition Says I Can Buy if for X, Will You Beat It?
Is your Internet Price the Best Price?
What kind of specials/deals do you have?
If they are Calling about a Hot Model
I'm not Driving that Far Unless I Know the Price
I have challenged credit - Can you get me financed?

Sales JumpStart
Secret to Success Selling Cars
Success vs Survival
How to Use the Trade Walk to Maximize Gross and the Guest Experience
Daily Habits for the Perfect day with Admiral McRaven
Handling Rejection
How to Get The Most Out of The Car Business
Smart Daily Routine for Sales People
Building Customer Relationships by Thinking Small
Take Control
How To Become a Top Closer and Best Salesperson
Dream Big, add Passion, end with Action


Full Course - Unsold Follow Up

Full Course - BDC, Phones, Internet

Manager Quick Tips
Boss vs Coach
Two Questions to Ask Everyday
Manage People, Not a Department
Care About Your People
One on Ones Every Day
Selling Not Telling
The 80/20 Rule for Your One on One
Know Your Goal
Make One on Ones a Priority
Take Notes
Start and End with a Success
Follow Through
Challenge Your People

Management JumpStart
Success vs Survival
Sales Managers, Grow the Dealership
Task Management Won’t Grow The Store
Leadership Training: 3 Types of Leader
Building Customer Relationships by Thinking Small

NEW: Bringing Fun and Competition Back into the Dealership
NEW: Managing Millennials or Managing People
NEW: Speeding Up The Car Buying Process
NEW: Sales Manager’s Daily Plan of Action


NEW: Games, Spiffs and Bonuses
NEW: Steak and Beans
NEW: Guess Who The Buyer Is?
NEW: Heavy Hitters
NEW: Pass the Buck UA Trade Bonus
NEW: Big Bucks for Little Trucks
NEW: Slow Day Bonus

Service JumpStart
Great CSI
Advisors Job
Advisors are not Closers
Rule of 5 with Changes
Avoid Terrorists
Quick Lube Profits

Service Advisor Academy
Circle of Trust
Circle of Trust Overview
Instantly Connect
Check History and Advise
Inspection Sheet Report Card
Two Hour Connection
Commitment of Excellence
Sales Call Table of Contents
The Don't Dos
Decline Lines
Under Promise Over Deliver
Quality Control
Walk of Shame
Be There Next Time

Mind Prep: Introduction
Mind Prep: Attitude and Smile
Mind Prep: Dress to Impress
Mind Prep: The Sixth Sense
Mind Prep: Keys for Success

Mission Possible Introduction
Keeping Customers in Dependable Cars (2 Things)
Let's Be Friends
Circle of Life

Pet The Dog Introduction
Pet The Dog Story
Pet The Dog Pattern Interrupt
Pet The Dog Walk Around

Selling Maintenance
Brake Fluid Replacement
Coolant Rehose Service
Coolant Service
Fuel System Cleaning
Power Steering Fluid
Selling Alignments

5 Keys to Selling Tires
TIRES: Key 1 - Control
TIRES: Key 2 - The Walk Around and Pet The Dog
TIRES: Key 3 - Show & Tell
TIRES: Key 4 - Needs Analysis
TIRES: Key 5 - Good, Better and Best Option
TIRES: 5 Key Quick Tips

Technician Selling Skills
Set Up Service Advisor For Success
Work Life Balance and Flow
Six Tips For Turning More Hours
Five Strategies For Filling The Pipeline
Tech Inspection - GROUND
Tech Inspection - MID LEVEL
Tech Inspection - CAR IN AIR

Service Manager University
Fixed Ops Mental Overhaul
Starting a Revolution
An Exercise on Clarity
Goals Part I- How to Be A Heat Seeking Missile
Goals Part II- How Do You Know if you’ve won or Lost

Fixed Ops Financial Training
The Foundation of Our Industry-Fixed Absorption
How to Get Your Service Department Profitable- Effective Labor Rate
Pricing Strategy Part 1
Pricing Strategy Part 2
Maintenance Labor Part 1
Maintenance Labor- Part 2
Competitive Labor

Service Drive Judo
The Theory of Constraints
Service Drive Judo-The Architecture
Quick Lube
Lateral Support
Technician and Team Lead Pay Plan
Service Drive Judo-Part 1
Service Drive Judo-Part 2

Gasoline on Fire (Gamification)
Gasoline on Fire
Shift Meetings
Games-The Secret Sauce
Jenga Greed
Shoot Em Jenga
Card Games
Tetris Link
Spiff Tracking
The Inspection System
Creating Maintenance Intervals
Accountability-Service Advisors
Missed Opportunities

Service Advisor Pay Structure
The Service Advisor Pay Plan-Part 1
The Service Advisor Pay Plan- Part 2
Minimum Requirements

Best in Show Bulldog Recruiting
How to Build a Team of Championship Bulldogs
The 3 Steps to Upgrading Your Team
A Killer Support Staff
Your Secret Weapon- the Group Interview
The Support In Person Interview
Top Dog Advisors
Top Dog Advisors- The Ad & The Interview
Service Advisor In Person Interview
How To Attract & Hire Top Producing Technicians
Technicians- The Ad & Phone Interview
Technicians-The In-Person Interview

Car Doctor Clinic
30 Minutes with the Car Doctor

Service Manager Liberation Webcast Replays
Service Manager Liberation Webcast-Effective Labor Rate
Service Manager Liberation Webcast-Effective Meetings
Service Manager Liberation Webcast-Mistakes Made When Packaging & Selling Maintenance
Service Manager Liberation Webcast-Shop Structure & Set-up
Service Manager Liberation Webcast-Time Management
Service Manager Webcast-How to Recruit Blue Ribbon Championship Bulldogs

“Best training program out there for salesman in that automotive industry! Love watching the videos on KintzNow before work to get my mind right. Keep up the awesome job!”

Taylor Hopkins, Sales Consultant, Crown Motors

“I’ve been in the industry 30+ years and Tim’s the best trainer I’ve been around and I’ve been through many. That’s why we’re with him now. We followed him based on his experience, energy and just the way he comes across. I would recommend this course for dealers, dealer principals, general managers, sales managers, finance managers, any manager that ever gets involved in training or teaching sales managers.”

Gary Glauser, Sales Manager, Fred Beans Ford, Lincoln

“KintzNOW is the greatest thing ever. If you have it, don’t lose it. You need it, get it. You’ve got to have it. It’s the greatest training ever. Tim’s negotiation process is super. It’s better than anything we’ve ever had. We’re learning it here at Vaden Nissan in Savannah. It’s a great process. It’ll help you with gross. It’ll help you close customers. It’s the greatest thing ever. Tim is the man!

Coach, Sales Manager, Fred Beans Toyota

“Most sale trainers sell you a system, Tim helps you build a custom training program for your team and serves as a coach and mentor and you can’t put a price on that!!”

Anande Michael Gaiter, Sales Manager, Volume Hyundai

“GREAT training and refresher with Tim. Doesn’t matter if you’re brand new or been around forever, no one knows it all, but we’re GREAT at forgetting it all!! This business changes too quick! When you know it all, move on….Walmart’s hiring!!!”

Scott Graham, Sales Manager, Gene’s Chrysler Dodge Jeep Ram

“I keep hitting homerun deals thanks to Coach Kintz.”

Kean Williams, Sales Manager, Vaden Nissan of Savannah

“Excellent training. Highly recommended. If you are in the car business, and you want to improve, you will need this. This is the best investment to growth in your career, not only to increase the monthly units but also to hold your gross.”

Gilbert Escudero, Sales Consultant, Street Toyota

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