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Online Training That Delivers Real. Repeatable. Results.

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ABOUT KINTZNOW ONLINE TRAINING

WHY KINTZNOW?

  • Engaging and Interactive Content
  • Dedicated Performance Coach
  • Accountability and Production Reports
  • Service Department Training
  • Consistent and Repeatable Process
  • Custom training Schedules
  • New Hire Onboarding
  • Unlimited Access and Users
  • Hundreds of Prepared Training Meetings
  • Weekly Coaching Calls
  • Sales Training and Certification Paths
  • On-Demand and Mobile Friendly

DEVELOPED BY CAR PEOPLE, FOR CAR PEOPLE

Close more car deals, retain happier customers and grow the store with KintzNOWโ„ข. The right information, when your people need it, in the palm of their hand. From new hire training to advanced negotiating, from lead generation and follow up to the complete customer life cycle, KintzNOWโ„ข is the source for retention and more.

WHAT YOU WILL LEARN

KintzNOW Fast Start

  • Opportunity Abounds in Today's Auto Industry
  • The Buyers Quadrant
  • The Sales Quadrant
  • Make or Break the Sale: The Greeting
  • Building Rapport with Open-Ended Questions
  • Either/Or Investigating Questions
  • Investigating with Open-Ended Questions
  • Selling Above the Competition: Building Value in You & Your Dealership
  • Discovering Wants, Needs and Hot Buttons
  • Using the Trade to Move the Sale Forward
  • Transitioning to Quadrant 2
  • The Buying Process
  • Important Questions on Building Value
  • Dozen Rules Before Your High Impact Presentation
  • 7 Reasons Rapport Sets Up Your Presentation
  • 5 Rules to a High Impact Presentation
  • Value or Cost: FAB Presentations
  • The Five Point Walk-Around Presentation
  • Dozen Mistakes with the Demonstration
  • Strategies for the Driving Portion of the Presentation
  • How to Create Mental Ownership
  • Transitioning to Quadrant 3
  • Closing or Losing: The Buying and Selling Quadrants
  • Either/Or Closing Questions
  • The 10 Least Effective Closes
  • 11 Tips to Close More Sales
  • Closing Questions That Get Results
  • The 4-C's for Overcoming Objections
  • Turning Fear into Fun: Executing a Successful Negotiation
  • The Buy/Sell Quadrant
  • Maximizing the Negotiation: Closing vs. Negotiation
  • Rules for a Win/Win Negotiation
  • Tips for an Effective Negotiation
  • Tips for an Effective Negotiation (Continued)

Course: Quick Start to High Performance Selling

  • Opportunity Abounds in Today's Auto Industry
  • Four Factors for Maximum Performance
  • Your Future - Do You Feel Lucky?
  • Lottery Mindset - Job or Career?
  • What Separates Top Producers
  • Understanding Today's Buyer
  • The Buyer's Quadrant Overview
  • The Sales Quadrant Overview
  • High Performance Selling Skills
  • How To Turn Knowledge Into a Skill
  • Plan it - Execute it - Win it
  • Controllable vs. Uncontrollable Activities
  • You're in Business For Yourself
  • The Circle of Success

Selling Skills For Top Performances

  • What You Can Expect
  • Turning Knowledge into Skills
  • The Power of Positive Mental Attitude
  • Communication Skills that Close More Sales
  • Deal Makers and Deal Breakers
  • Minor Commitments Lead to Major Sales
  • Either/Or Investigating Questions
  • Either/Or Closing Questions
  • Either/Or Appointment Setting Questions
  • Building Rapport with Open-Ended Question
  • Investigating with Open-Ended Questions
  • How to Create Mental Ownership
  • How to Maintain Control of the Sale
  • How To Use Fear of Loss to Create Urgency
  • How to Have a High Impact Presentation
  • Why Talking Price is Killing Your Sales
  • How to Bypass Price and Raise Your Gross
  • The 4-C's to Overcome Objections

Quadrant #1 Setting the Stage

  • Setting the Stage to Close More Sales
  • The Buyers Quadrant
  • The Sales Quadrant
  • Shoppers or Buyers - Why Customers Walk on the Lot
  • Traits Customers Don't Want in a Sales Person
  • Traits Customers Want in a Sales Person
  • Skills for Top Performance
  • Attitude: The #1 Secret to Closing More Sales
  • What You See is What you Get
  • Make or Break the Sale: The Greeting
  • Selling Above the Competition: Building Value in You & Your Dealership
  • Turning an Interrogation Into a Conversation
  • Discovering Wants, Needs and Hot Buttons
  • Using the Trade to Move the Sale Forward
  • Using the Guest Sheet to Gather Information
  • Transitioning to Quadrant Two

High Impact Presentations

  • High Impact Presentations
  • The Buying Process
  • The Selling Process
  • Important Questions on Building Value
  • A Dozen Rules Before Your High Impact Presentation
  • 7 Reasons Rapport Sets Up Your Presentation
  • 7 Reasons Investigating Sets Up Your Presentation
  • A Dozen Traps that Prevent a High Impact Presentation
  • Why Emotions Impact your Presentation
  • Five Rules to a High Impact Presentation
  • What's Most Important to Your Customers?
  • Value or Cost: FAB Presentations
  • The Five Point Walk-Around Presentation
  • A Dozen Mistakes with the Demonstration
  • Strategies for the Driving Portion of the Presentation
  • Transitioning to Quadrant 3

Closing & Objections

  • Thrive or Survive: Closing More Sales Today
  • Closing or Losing: The Buying and Selling Quadrants
  • The Set Up to Closing the Sale
  • What's Killing Your Closing
  • The Ten Least Effective Closes
  • Eleven Tips to Close More Sales
  • Closing Questions That Get Results
  • The Assumptive Summary Sold Row Close
  • Transitioning the Customer to the Negotiation
  • Steps for Turning Objections into Another Opportunity to Close the Sale
  • The Reflex Objection Close
  • The Confirmation Close
  • The 4-C's for Overcoming Objections
  • The Ben Franklin Close
  • The Hesitation Close
  • The Sleep on it Close
  • Re-Demo the Customer to Close the Sale
  • Total Cost of Ownership Close
  • The Customer with the Internet Report
  • Customer Objection: "What Will My Payments Be?"
  • Customer Objection: "We Need to Pray About it"
  • The Role Reversal Close
  • The Kitchen Table Close
  • The Major Benefit Close
  • Customer Objection: "I Need To Talk To My Spouse"
  • Your Time is Money Close
  • The Long Term Satisfaction Close
  • The Future Market Value Close
  • The Lost Key Close
  • Too Much Pressure Close
  • The Takeaway Close
  • The Cheeseburger Close
  • The Whole World Close

Tips on Negotiating

  • Turning Fear into Fun: Executing a Successful Negotiation
  • The Buy/Sell Quadrant
  • Maximizing the Negotiation: Closing vs. Negotiation
  • Rules for a Win/Win Negotiation
  • Benefits of a Consistent Negotiation Process
  • Tracking and Measuring for Success
  • Common Mistakes with the Negotiation
  • Tips for an Effective Negotiation
  • Tips for an Effective Negotiation (Continued)
  • The Gas Savings Close
  • The Maintenance Close
  • The Total Cost of Ownership Close
  • The Reduce it to Ridiculous Close
  • Closing With Silence
  • The $100 Bill Close
  • The 99.9% Quality Car Close
  • The Shake and Bump Close
  • The One-Sided Split Close

Sales Playbook: Maximizing Productivity

  • Intro: The Sales Playbook Overview
  • Getting Started
  • Identify Your Negatives
  • Define your WIGs (Wildly Important Goals)
  • Unit and Income Goals
  • Skill Building and the Sales Quadrant
  • Set Your Monthly Goals
  • How to do the Math (Magic Multiplier)
  • Chart Your Progress
  • Track Your Success
  • Monthly and Quarterly Review

 

WHAT YOU WILL LEARN