Adapt · Adjust · Accelerate

Every dealership has an abundance of customer touchpoints, and often just one poor touchpoint can stand between you and a car deal. When you choose Customized Consulting & Coaching our team will help you find and fix opportunities in your dealership. We will evaluate your processes and procedures to increase your effectiveness, efficiency, and profitability. Rather than provide our clients with a “training in a box”, we create personalized programs according to your dealership’s needs and goals. We will leave no stone unturned and no touchpoint untouched!

 

Observe

Our team will observe the day-to-day happenings of your dealership and we will identify your dealership’s unique areas for growth. If it needs fixing, we’ll find it.

Strategize

Strategy and planning are crucial for a successful dealership. Once we know what your obstacles are, our team will develop a customized assessment for your dealership.

Transfer

We will transfer our knowledge and insights to you. By the time we’re done, you’ll have a plan of attack and steps for how to set the plan in motion.

WHAT YOU GET

360º Dealership Assessment

Feed the Beast and Fuel the Future with a complete, in-depth, 360° review of your dealership’s missed profit opportunities! We visit your dealership in person to map out your current sales and management processes. This starts by observing areas such as customer interaction, negotiation process, long term retention and digital retailing. After meeting with the Dealer, GM, Managers and Salespeople we provide a comprehensive assessment of your strengths, weaknesses and opportunities for growth.

Leadership Development

You don’t grow your dealership, you grow each individual within your dealership and that growth starts with the Leadership Team. We work with your managers to identify their current strengths, weaknesses and opportunities. You will get a game plan to transform your leadership team and take your training, one-on-ones, desking and motivation to the next level

Custom Sales Process

We design a tailor-made sales process for your dealership to accelerate skill development, implement new procedures, enhance the customer experience and boost sales. We provide you with training solutions that improve everything from salespeople’s daily work plan, goal setting, customer interaction, closing and negotiating

Digital Retailing & Customer Retention

Digital Retailing and Customer Retention are the engines that will fuel your future. We work directly with you to breathe life into your existing processes or create up-to date ones from the ground up. Whether it’s Digital Retailing, BDC, Customer Retention, Vehicle Exchange or any other area that is leaking profits we can help

Personal Coaching

Create Your Sustainable Competitive Advantage

When’s the last time you watched a sport where an athlete or team competed without a coach? Never. Because, without a coach, the players wouldn’t have the resources they need to overcome obstacles that they might not be able to see. Anyone can train at the gym and make gains in their athleticism. But the coach is there to help the player with the obstacles they can’t see on their own. If you’re ready to get out of your comfort zone and take your career to the next level we can help. Whether you’re a manager or salesperson our team will work directly with you so you can maximize your true potential. Contact us today so we can develop your custom coaching program.

Every dealership has an abundance of customer touchpoints, and often just one poor touchpoint can stand between you and a car deal. When you choose Customized Consulting & Coaching our team will help you find and fix opportunities in your dealership. We will evaluate your processes and procedures to increase your effectiveness, efficiency, and profitability. Rather than provide our clients with a “training in a box”, we create personalized programs according to your dealership’s needs and goals. We will leave no stone unturned and no touchpoint untouched!

Contact Us

READY TO TAKE YOUR DEALERSHIP TO THE NEXT LEVEL?

Click the button and one of our dedicated team members will get back to you. Let the training begin!

TRUSTED BY TOP DEALERS THROUGHOUT NORTH AMERICA