Quote 117
August 18, 2021 | Nicole Clary
“It’s not negotiating that’s the problem. It’s us. Customers aren’t trying to avoid negotiating — they’re just better at it than we are. They’re coming in with information and details…
Quote 116
August 18, 2021 | Nicole Clary
“When we know what’s going through the customer’s mind when they come onto the lot, and we understand why our existing processes are outdated.”
Quote 115
August 18, 2021 | Nicole Clary
“Most people aren’t willing to put in the effort and practice that it takes to become a great negotiator. Instead, we make excuses that justify why our techniques (or lack…
Quote 113
August 18, 2021 | Nicole Clary
“Great closers always assume the objection is smoke and they keep closing.”
Quote 111
August 18, 2021 | Nicole Clary
“Overselling or talking too much is a closer’s biggest enemy.”
Quote 110
August 18, 2021 | Nicole Clary
“It’s important to remember to start every close with a positive statement to lower their defenses.”
Quote 109
August 18, 2021 | Nicole Clary
“A good closing question isn’t asking the customer if they want the vehicle or would they like to get it. A good closing question asks them how they want to…
